| Maintenance Schedules for Equipment |
| If we enter a maintenance/service procedure once, can we use that procedure on another piece of equipment or vehicle without having to re-enter it? |
| Yes, of course! In EZ Maintenance Web, you can create a maintenance profile that describes the maintenance schedule and materials used for a number of similar vehicles, and any time you want to reuse this maintenance schedule for another vehicle, all you have to do is select it when creating the new vehicle and all the scheduled maintenance for the vehicle will be created. |
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| Can we enter both detailed instructions on how the scheduled maintenance or service is to be performed and the parts and materials required? |
| Yes, you can enter the individual steps to perform scheduled maintenance as well as the materials used in the maintenance and the parts on the piece of equipment that are to be serviced. All of these items will be printed on the work order. |
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| If I forgot to enter something in setup, do I need to go back to setup? |
| EZ Maintenance Web allows you to add to or revise any information in Setup at any time. So if you want to, for example, create or modify an existing equipment maintenance profile, this can be done not just when using the application for the first time, but also at any time during which you use EZM Web. |
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| Can I organize material names/numbers in alpha or numeric sequences? |
| Yes. EZ Maintenance Web allows you to change the display of tables of information by clicking on the column headers for the tables. For example, you could sort a table of the materials you use for maintenance by the name of the material or the material numbers you use to catalogue them. |
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| Do I need to enter every service or material I'll ever use? |
| No. EZ Maintenance Web allows you to enter additional materials and services as you need to and as your maintenance requirements change and grow. |
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| Entering and Viewing Equipment |
| How do we schedule maintenance and service? Do we have to type in each service date? |
| No. EZ Maintenance Web automatically schedules equipment maintenance for you. All you have to do when entering a piece of equipment into the application is select the appropriate Maintenance Profile, and EZ Maintenance Web will automatically schedule the maintenance for that piece of equipment based on the types of maintenance in that profile and the frequencies at which they occur. And when you close a work order for a type of maintenance that is supposed to occur, for example, every 30 days, EZM Web will automatically schedule that maintenance to be due 30 days from now. |
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| Viewing Maintenance Due |
| How do we track what work was actually done and when? |
| All completed work orders in EZ Maintenance Web go into the maintenance history. In the maintenance history, you can look up work orders and see, among other things, what materials were used, what parts were serviced or replaced, what operations were performed, and who performed and who approved the work. |
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| What happens if we miss a scheduled maintenance or service? |
| EZ Maintenance Web will alert you that the maintenance is past due until it is completed, and it will allow you to note on the work order the reason why the maintenance was late. |
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| Can we enter both detailed instructions on how the scheduled maintenance or service is to be performed and the parts and materials required? |
| Yes, and a work order can be printed listing all the procedures taken, the materials used, and the parts that were serviced or replaced. |
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| Can we bar code various equipment so operators can simply swipe the bar code when they're working on a specific item to bring up that item in EZ Maintenance Web? |
| Yes. EZ Maintenance Web will not only let you scan equipment with barcodes into the software, but also has a feature that allows you to print barcodes for easy scanning into the application in the future. |
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| Maintenance History |
| Can we produce maintenance histories for equipment? |
| Of course! EZ Maintenance Web allows you to use search filters to sort through the equipment maintenance history and produce reports that show the entire maintenance history for a single piece of equipment or for groups of equipment based on whatever search criteria you supply. |
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| How do we track what work was actually done and when? |
| All completed work orders in EZ Maintenance Web go into the maintenance history. In the maintenance history, you can look up work orders and see, among other things, what materials were used, what parts were serviced or replaced, what operations were performed, and who performed and who approved the work. |
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| Cost Totals Report |
| What sort of management control is available? |
| EZM Web allows the subscriber to give accounts to their employees with many levels of access that range from full control over all aspects of the software to low levels of access which only allow employees to view and complete work orders. |
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| How do I view or change passwords in EZ Maintenance Web? |
| Changing passwords in EZM Web can be done by Administrator-level users and only those users. |
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| Maintenance Schedules for Vehicles |
| Can we set up both recurring, routine maintenance or service as well as such intermittent work as complete overhauls? |
| Yes. EZ Maintenance Web allows you to set up routine service for vehicles as well as unscheduled work when a vehicle breaks down and needs immediate repair. |
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| What is the difference between services and service types? |
| Service Types can be understood as groups of individual services that are to all be performed together on a regular interval. For example, an "Oil Change" service type done every 3 months may consist of not just the actual oil change itself, but it might also include an air filter replacement and a transmission fluid check. The Services are the individual things that are done in the Service Types, such as the actual changing of the oil or the air filter replacement. |
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| What is the purpose of a Vehicle Service Profile? |
| Vehicle Service Profiles let you specify the maintenance schedule and how that maintenance is performed for a group of vehicles all with the same maintenance requirements. This is very useful when, for example, you are entering many trucks into the software, all of which require the same maintenance schedule. The existance of the Service Profiles make it easy to specify the maintenance for all of those trucks; instead of entering all of the details for the maintenance of each truck over and over again, you simply select the Service Profile when creating each truck. |
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| How does EZ Maintenance Web know when to schedule maintenance based upon a vehicle's mileage? |
| EZM Web requires that an operator keep regular logs of the usage of the vehicle so that the application knows when the vehicle is due for service based on how much it has been driven. So, in addition to time intervals, usage intervals can also be entered for maintenance events. |
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| Entering and Viewing Vehicles |
| Once I've set up a maintenance profile for a vehicle or a machine, do I need to reset everything for another vehicle or machine? |
| No. EZ Maintenance Web lets you create general descriptions of maintenance for vehicles which all have the same maintenance requirements. When entering many such vehicles, all you have to do is select the service profile you created and the maintenance for that vehicle will be automatically scheduled. It isn't necessary to re-enter all of the individual details for the servicing of those vehicles over and over again. |
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| Viewing Service Due |
| How do we schedule vehicle service? Do we have to type in each service date? |
| No. EZ Maintenance Web automatically schedules vehicle service for you. All you have to do when entering a new vehicleinto the application is select the appropriate Service Profile, and EZ Maintenance Web will automatically schedule the maintenance for that vehicle based on the Service Types in that profile and the frequencies at which they occur. And when you close a work order for a type of service that is supposed to occur, for example, every 30 days, EZM Web will automatically schedule that maintenance to be due 30 days from now. |
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| What happens if we miss a scheduled maintenance or service? |
| EZ Maintenance Web will alert you that the maintenance is past due until it is completed, and it will allow you to note on the work order the reason why the maintenance was late. |
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| How am I supposed to know which vehicles need maintenance? |
| EZ Maintenance Web issues alerts that let the operator know whenever service is due for a vehicle. The first screen any user of the program will see upon logging into the application is the alerts screen. |
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| Creating Work Orders |
| Does EZ Maintenance Web track labor hours, costs, vehicle down time, and material costs? |
| Yes. This information is entered when the work order is completed and becomes a part of that vehicles service history. |
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| Service Due Reports |
| Can we produce service histories for vehicles? |
| Of course! EZ Maintenance Web allows you to use search filters to sort through the vehicle maintenance history and produce reports that show the entire maintenance history for a singlevehicle or for groups of vehicles based on whatever search criteria you supply. |
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| Tire Tracking |
| Can we produce vehicle and tire logs as well as track tire use and rotation? |
| Yes. EZ Maintenance Web allows you to keep logs of tire rotation and mileage as well as print out reports that contain that information. |
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| Does EZ Maintenance Web allow for vehicle service and tire rotation scheduling by mileage as well as date? |
| Yes. EZM Web will allow you to keep track of vehicle service and tire rotation by both mileage and date. |
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| Drivers |
| Can we enter and track driver information and driver incidents? |
| Yes, EZ Maintenance Web allows you to record driver information, any vehicle licenses they own, and any incidents such as traffic tickets or collisions in which they were involved. |
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